
Delivery Information
🚚 Shipping Options
We offer flexible delivery choices:
• Standard Shipping: Estimated delivery within 5–10 business days
• Express Shipping: Estimated delivery within 2–5 business days
Shipping fees are calculated at checkout based on your location.
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🌍 Shipping Locations
We ship worldwide! Delivery times may vary depending on customs and location.
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🕒 Order Processing Time
• Orders are processed within 1–3 business days (Mon–Fri, excluding holidays).
• Once shipped, you’ll receive an email with your tracking number.
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📦 Customs & Duties
Customs fees, import duties, or taxes may apply for international orders. These charges are the customer’s responsibility and not included in our shipping cost.
Returns & Exchanges
Sustainability Tip: Think Before You Return 💚
We encourage a small but mighty shift: if your item doesn’t fit quite right, why not check if your bestie wants it first?
Here’s why it matters:
• Less delivery = less carbon 🌿
• Less packaging waste
• More community love
We totally understand if you still need to return—but this simple step helps us move more consciously as a community. Every little bit counts.
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🛍 Our Returns Policy
We want you to love your L’Embrace pieces. If something isn’t quite right, you can return or exchange items within 30 days of receiving your order.
To be eligible for a return:
• Items must be unworn, unwashed, and in original condition
• Tags must still be attached
• Final sale items, gift cards, and promo items can’t be returned
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🔁 How to Initiate a Return
Email us at info@lembrace.com with your order number and the reason for return.
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💸 Refunds
• Processed within 7–10 business days once we receive and inspect the item(s)
• Refunds will go back to your original payment method
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🔄 Exchanges
• Based on product availability
• If your desired item isn’t available, you’ll receive a full refund
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📬 Return Shipping
Customers cover return shipping costs (unless the item was incorrect or damaged). This helps us keep things sustainable 💚
Damaged or Incorrect Items
Oh no! If your item arrives damaged or incorrect, please contact us at info@lembrace.com with photos and your order number—we’ll make it right!
FAQs
Can I cancel my order?
Yes — within 24 hours of placing it. Email us at info@lembrace.com
Can I change my shipping address?
Yes — if it’s within 24 hours. Contact us quickly!
What if my package is lost or stolen?
L’Embrace isn’t responsible after the package is with the carrier. Please reach out to the shipping provider.
How long does a return take?
We process returns within 7–10 business days after receiving the item(s).